New products purchased can be returned in-store within 30 days of receipt. To keep our prices low, all new products must remain in the new condition and there must be no damage to the item or the retail packaging to be eligible for a refund. Consumable products that are open are non-refundable. Our Refurbished products can be returned within 14 days if the product is in the same condition as when it was sold including the cosmetic and mechanical aspects of the product. Refunds will be made in the same tender the item was used to purchase the item. If the item was purchased in cash, then cash will be refunded. If the item was purchased with a credit card/debit card, then the item will be refunded via your credit card/debit. Please note, while refunds are immediate, refunds made with a credit card/debit card may take 1-3 business days for your financial institution to process.
Standard Warranty For Refurbished Products:
Our refurbished products have gone through a thorough inspection process followed by an in-depth methodology for sanitation. Accessibility Medical, LLC guarantees this product to be free from defects other than those outlined in the description, under normal use and conditions for a period of twenty-one (21) days from the original invoice date. If applicable, shipping and handling fees are to be paid for by the customer. Accessibility Medical, at its option during the warranty period may repair any defect in material or workmanship or to furnish a repaired or refurbished product of equal value in exchange without charge (except for a fee for shipping, handling, packing return postage, and insurance which will be incurred by the customer). Such repair or replacement is subject to verification of the defect or malfunction and proof of purchase by the receipt.
Extended Warranty With Exchange Option For Refurbished Electric Wheelchairs & Scooters:
Accessibility Medical, LLC provides an extended warranty with an exchange option for a refurbished electric wheelchair or scooter for $33.75. The extended warranty extends the terms and conditions of our standard 21-day warranty for an additional 120 days from the time of purchase. Please note, neither our standard warranty or extended warranty covers used batteries.
The Extended Warranty with Exchange Option also grants the purchaser the one-time option of exchanging the purchased electric wheelchair or scooter within 60 days for another refurbished electric wheelchair or scooter in our stock as long as the original refurbished wheelchair or scooter is in the same cosmetic and mechanical condition as it was when originally purchased. The one-time exchange option fee is $29.99. The exchange option does not cover any shipping, delivery or pickup fees.
Warranty of New Products:
See manufacturer’s warranty for details.
Warranty Policy for New Batteries:
New batteries that accompany a refurbished product and are used do not have a warranty. Accessibility Medical Equipment, LLC guarantees batteries to be free from defects under normal use and conditions for a period of three hundred and sixty (365) days from the original invoice date. Refunds are subject to proof of purchase by the receipt and verification that the item incurred no damage. If applicable, fees for shipping/delivery, handling, packing return postage, and insurance will be incurred by the customer. During the warranty period Accessibility Medical Equipment, LLC will prorate if a battery is eligible for replacement, the customer can receive a refund of the purchase price minus the prorated fee or receive a replacement, paying the difference between the new battery purchase price and the prorated discount fee. The prorated fees and discounts for batteries are as follows: With the first month of ownership, no fee or discounts apply. From the second through the twelfth month of ownership, prorated fees and discounts increase by the value of the battery indicated on the original receipt divided by the remaining months within the 12-month cycle. No replacement discount will be offered past the end of the twelfth month of ownership. Please note, refurbished products with used batteries have no warranty.
Items Requested For Pickup:
All items requested for pickup as part of a return, are subject to the delivery charge as defined in the Product Delivery & Donation Pickup Principle ref: 600-5 and are granted a warranty extension for the sole reason to accommodate the Service & Distribution Unit transportation schedule. When a product is picked up for a return, it’s subject to the same terms and conditions outlined in the Warranty For Refurbished Items, Warranty For New Items and Warranty For New Batteries. Furthermore, no item being picked up for return shall be refunded until the Service & Distribution Unit has inspected the product to ensure it’s in the same condition as to when it was purchased, this inspection must occur within 72hrs after the item has been picked up. If there is a dispute regarding the condition of the returned product, the Service & Distribution Unit shall return the product to the customer at no charge at its next available scheduled delivery.